Quick Poll Results: Do you currently support mobile as a customer service channel?
Empowering contact center excellence for 30 years!

Quick Poll Results: Do you currently support mobile as a customer service channel?

Last week we asked community members if they currently support mobile as a customer service channel. This included transactional self-service, automated self-service, and/or a live agent.

60% of our respondents said yes.

In the 40% who answered no?  Check out our Mobile Marathon this week for advice on implementing mobile as a customer service channel!




Topics: Mobile, Technology

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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