Quick Poll Results: Do you currently support mobile as a customer service channel?
Empowering contact center excellence for 30 years!

Quick Poll Results: Do you currently support mobile as a customer service channel?

Last week we asked community members if they currently support mobile as a customer service channel. This included transactional self-service, automated self-service, and/or a live agent.

60% of our respondents said yes.

In the 40% who answered no?  Check out our Mobile Marathon this week for advice on implementing mobile as a customer service channel!




Topics: Mobile, Technology

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On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
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11-15 hours per week
16-20 hours per week
21 or more hours per week
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