Do You Consider Mobile A Necessary Customer Service Channel?
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Do You Consider Mobile A Necessary Customer Service Channel?

Last week we asked our community members the above question, and here are the results.

How do these results compare with with your answer?

Let us know in the comments below.



Topics: Mobile, Technology, Strategy & Planning

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What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
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