Do You Consider Mobile A Necessary Customer Service Channel?
Empowering contact center excellence for 30 years!

Do You Consider Mobile A Necessary Customer Service Channel?

Last week we asked our community members the above question, and here are the results.

How do these results compare with with your answer?

Let us know in the comments below.



Topics: Mobile, Technology, Strategy & Planning

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls