Do You Consider Mobile A Necessary Customer Service Channel?
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Do You Consider Mobile A Necessary Customer Service Channel?

Last week we asked our community members the above question, and here are the results.

How do these results compare with with your answer?

Let us know in the comments below.



Topics: Mobile, Technology, Strategy & Planning

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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