6 Unique Ways to Improve Contact Center Accessibility
Empowering contact center excellence for 30 years!

6 Unique Ways to Improve Contact Center Accessibility

According to ICMI research, 83% of contact centers measure their accessibility and one-third of contact center leaders consider it to be an indispensable metric. While most contact centers meet their accessibility goals for inbound phone, most still struggle to accurately set and meet objectives in other channels. So, how can we make customer service more accessible in the age of omnichannel? This was our topic of discussion for #ICMIchat this week.

In the slideshow below, six industry thought leaders, including Zappos, share their unique strategies for improving the customer experience.

Want to be a part of the conversation next week? Join us at 1pm ET on Tuesday as Justin Robbins lead a chat on strategic impact metrics. Just follow and use our hashtag (#ICMIchat) to participate!

Has your contact center tackled accessibility is a unique way! Please add your ideas in the comments below.



Topics: Metrics, Customer Experience

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls