ICMI.com Monthly Top 5: August, 2015
Empowering contact center excellence for 30 years!

ICMI.com Monthly Top 5: August, 2015

If you're searching for tools, tips, and articles to help improve the service experience your team provides we've got you covered.

In this edition of the ICMI.com Monthly Top 5, we share five of our most popular contact center resources from last month.  From infographics to video debates and industry articles, there's something for everyone. Watch the video below to find out who made the list this time.

Want to see your content featured in a future Top 5 video? Contact Erica (estrother@icmi.com) to learn more about contributing guest content to ICMI.

Article: Three Multichannel Metrics that Matter

Infographic: How to Improve Your Customer Service Experience 

Article: The ICMI Conference Experience: Through a Newbie's Eyes

Article: 3 Tips to Improve Contact Center Reporting

#ICMIchat: New Contact Center Metrics (transcript)  follow-up video debate



Topics: Metrics

Related

More from Justin Robbins

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls