#ICMIchat Recap: Reporting on Contact Center Success
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Reporting on Contact Center Success

Does your contact center use real-time signage for reporting? It's a topic of debate for many customer service leaders. Jim Mannion outlines the advantages in this article, and our #ICMichat participants weighed in with their opinions this week.

What tools and processes do great contact center leaders need to measure and report on success? And what's the best way to deliver bad news to the team? Justin Robbins led a discussion on these topics and more.  Check out our recap below for advice from the #ICMichat community.

Join us again next week (Tuesday, 1pm EST) as Neal Topf leads a chat about new metrics.  The conversations kicks off at 1pm EST.  Just use your favorite Twitter platform and our hashtag to participate.



Topics: Metrics

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls