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#ICMIchat Recap: Reporting on Contact Center Success

By Erica Marois | Date Published: August 13, 2015 - Last Updated August 22, 2018 | Comments

Does your contact center use real-time signage for reporting? It's a topic of debate for many customer service leaders. Jim Mannion outlines the advantages in this article, and our #ICMichat participants weighed in with their opinions this week.

What tools and processes do great contact center leaders need to measure and report on success? And what's the best way to deliver bad news to the team? Justin Robbins led a discussion on these topics and more.  Check out our recap below for advice from the #ICMichat community.

Join us again next week (Tuesday, 1pm EST) as Neal Topf leads a chat about new metrics.  The conversations kicks off at 1pm EST.  Just use your favorite Twitter platform and our hashtag to participate.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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