#ICMIchat Recap: Reporting on Contact Center Success
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#ICMIchat Recap: Reporting on Contact Center Success

Does your contact center use real-time signage for reporting? It's a topic of debate for many customer service leaders. Jim Mannion outlines the advantages in this article, and our #ICMichat participants weighed in with their opinions this week.

What tools and processes do great contact center leaders need to measure and report on success? And what's the best way to deliver bad news to the team? Justin Robbins led a discussion on these topics and more.  Check out our recap below for advice from the #ICMichat community.

Join us again next week (Tuesday, 1pm EST) as Neal Topf leads a chat about new metrics.  The conversations kicks off at 1pm EST.  Just use your favorite Twitter platform and our hashtag to participate.



Topics: Metrics

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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