#ICMIchat Recap: Acquiring the Right Data
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Acquiring the Right Data

Contact centers collect a lot of data. Big data, small data, call it what you like.  What really matters most is how that data is used.

This week Neal Topf, President of Callzilla, hosted our data-themed #ICMIchat.

Is there a difference between big data and regular data?  This question sparked quite the debate among participants.  Check out the recap below and comment with your opinions.

Be sure to join us again next week as @justinmrobbins leads a chat all about the customer journey.  He'll be sharing some of the latest ICMI research, so you don't want to miss it.  The discussion kicks off at 1:00 pm ET on Tuesday on Twitter. 



Topics: Metrics

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
More Polls