ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

#CCExpo14 Thought Leadership Panel: Contact Center Data

By Erica Marois | Date Published: November 11, 2014 - Last Updated August 22, 2018 | Comments

Big data has certainly been a buzzword in 2014, but what exactly is it?  And is the contact center already collecting big data?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists clear up what really matters most when it comes to contact center data.

Watch and learn how to collect and properly use all the right data in your contact center.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics:

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!