#CCExpo14 Thought Leadership Panel: Contact Center Data
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#CCExpo14 Thought Leadership Panel: Contact Center Data

Big data has certainly been a buzzword in 2014, but what exactly is it?  And is the contact center already collecting big data?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists clear up what really matters most when it comes to contact center data.

Watch and learn how to collect and properly use all the right data in your contact center.



Topics: Metrics

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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