#ICMIchat Recap: Predictive Analytics in the Contact Center
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Predictive Analytics in the Contact Center

What makes contact centers an ideal environment for predictive analytics work?  And how can the contact center best utiltize analytics to decrease costs and improve performance?

This week Greta Roberts, CEO of Talent Analytics, stepped in to guest host #ICMIchat.  She led a thought provoking discussion, and showed participants how they can leverage predictive analytics to help solve one of the contact center's biggest challenges: attrition.

Check out the recap below to learn more, and be sure to join Greta in Chicago for Contact Center Demo and Conference.  She'll be speaking in session 304: Reducing Call Center Attrition Through Predictive Analytics.

Join us again next week (Tuesday, 1:00 pm ET) for #ICMIchat.  Next up: self-service!



Topics: Metrics, People Management, Workforce Management

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls