#CCExpo14 Thought Leadership Panel: Metrics
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: Metrics

What are the 3 metrics every contact center should be measuring and how can the contact center best share metrics with the rest of the organization?

In this thought leadership panel from Contact Center Expo and Conference, our industry experts share their advice on using metrics to effectively lead the contact center.

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Topics: Metrics, Learning & Development

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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