#CCExpo14 Thought Leadership Panel: Metrics
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: Metrics

What are the 3 metrics every contact center should be measuring and how can the contact center best share metrics with the rest of the organization?

In this thought leadership panel from Contact Center Expo and Conference, our industry experts share their advice on using metrics to effectively lead the contact center.

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Topics: Metrics, Learning & Development

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What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
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