#CCExpo14 Thought Leadership Panel: Metrics
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: Metrics

What are the 3 metrics every contact center should be measuring and how can the contact center best share metrics with the rest of the organization?

In this thought leadership panel from Contact Center Expo and Conference, our industry experts share their advice on using metrics to effectively lead the contact center.

More Resources



Topics: Metrics, Learning & Development

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls