#CCExpo14 Thought Leader Panel: Analytics
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leader Panel: Analytics

How can analytics help identify the root cause of customer behavior and contacts?

In this thought leader panel from Contact Center Expo and Conference, our industry experts share their thoughts on the power of analytics in the contact center.

Watch and learn how you can harness analytics to identify service recovery opportunities.

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Topics: Metrics

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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