#CCExpo14 Thought Leader Panel: Analytics
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leader Panel: Analytics

How can analytics help identify the root cause of customer behavior and contacts?

In this thought leader panel from Contact Center Expo and Conference, our industry experts share their thoughts on the power of analytics in the contact center.

Watch and learn how you can harness analytics to identify service recovery opportunities.

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Topics: Metrics

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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