#CCExpo14 Thought Leader Panel: Advanced Metrics
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#CCExpo14 Thought Leader Panel: Advanced Metrics

What new metrics are on the horizon thanks to channels like social, video and mobile?  

How is technology aiding in the collection of all these new metrics and channels?  

In this thought leadership panel from Contact Center Expo and Conference, our industry experts share their opinions on advanced metrics.

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Topics: Metrics

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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