#CCExpo14 Thought Leader Panel: Advanced Metrics
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#CCExpo14 Thought Leader Panel: Advanced Metrics

What new metrics are on the horizon thanks to channels like social, video and mobile?  

How is technology aiding in the collection of all these new metrics and channels?  

In this thought leadership panel from Contact Center Expo and Conference, our industry experts share their opinions on advanced metrics.

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Topics: Metrics

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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