ICMI's Tuesday Training Tip: How to Start a Voice of the Agent Program
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ICMI's Tuesday Training Tip: How to Start a Voice of the Agent Program

Many contact centers have a voice of the customer program, but collecting voice of the agent feedback can be just as valuable in enabling continuous improvement. Watch this video to learn three tips that will help you start a voice of the agent program in your center.

Bonus: download this free worksheet that will help you get started! 



Topics: Learning & Development, Customer Experience

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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