Tuesday Training Tip: Tips for Successful Calibration
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Tuesday Training Tip: Tips for Successful Calibration

In our first Tuesday training tip, I explained why calibration is a critical component of the contact center quality process. Last week, I shared six ground rules for calibration. Today's video is the last in the calibration series. Watch as I share some final tips for successful calibration. Tune in next week as we introduce a brand new topic!

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Topics: Learning & Development

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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
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