Tuesday Training Tip: Calibration Ground Rules
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Tuesday Training Tip: Calibration Ground Rules

In our first Tuesday Training tip, we shared why calibration is a critical component of contact center quality programs. Today we're sharing six ground rules for the calibration process.

Looking for more ways to optimize your contact center? Join us this May at Contact Center Expo & Conference, or this June at our Alexandria symposium.



Topics: Learning & Development

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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