Tuesday Training Tip: Calibration Ground Rules
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Tuesday Training Tip: Calibration Ground Rules

In our first Tuesday Training tip, we shared why calibration is a critical component of contact center quality programs. Today we're sharing six ground rules for the calibration process.

Looking for more ways to optimize your contact center? Join us this May at Contact Center Expo & Conference, or this June at our Alexandria symposium.



Topics: Learning & Development

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Do you currently offer 4 by 10-hour shifts?

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