| Published: April 18, 2017 | Comments
In our first Tuesday Training tip, we shared why calibration is a critical component of contact center quality programs. Today we're sharing six ground rules for the calibration process.
Looking for more ways to optimize your contact center? Join us this May at Contact Center Expo & Conference, or this June at our Alexandria symposium.
Justin Robbins is a customer service expert focused on contact center operations and helping organizations appropriately define and achieve success. Over the past two decades, he’s coached thousands of individuals around the globe on customer experience best practices.
Justin leads the content strategies and community engagement initiatives for HDI and ICMI and is a speaker, trainer, and writer on topics such as customer service best practices, key performance indicators, and motivational business leadership.
Connect with Justin: Twitter: @justinmrobbins | LinkedIn: http://linkd.in/16kXEmg | Email: email@example.com
Learning & Development
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