6 Simple Rules for Optimizing Your Contact Center
Empowering contact center excellence for 30 years!

6 Simple Rules for Optimizing Your Contact Center

Contact Center Expo & Conference is just one month away, and we want to help you connect with your peers, get inspired, and optimize your contact center.

Over the last two weeks, #ICMIchat discussed networking and inspiration. This week we had a chat about optimizing your contact center! Here are six of the top tips. Want more? Check out the full chat transcript here.


Join us next Tuesday at 1:00 ET as we discuss ways to develop customer-centric employees! Have questions about joining a Twitter chat for the first time? I'd love to help! Please comment below or send me an email



Topics: Learning & Development, Customer Experience, Strategy & Planning

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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