Are You Responsible For This?
Empowering contact center excellence for 30 years!

Are You Responsible For This?

Wonder Husband and I were eating dinner in the shadow of the Zurich airport wine tower last week near the open concept kitchen. Another patron asked the chef, Who is in charge here? Who was in charge of my excellent dinner? Without missing a beat, the young guy said very politely, We all are sir. This is a group effort. Always know you don’t get to the top alone. It is always a group effort and many need to be thanked and acknowledged if you want to stay at the top. A true leader will always include the team in the kudos.

Have a great weekend,

Dayna



Topics: Learning & Development, Culture & Morale, People Management

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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