ICMI.com Monthly Top 5: April 2015
Empowering contact center excellence for 30 years!

ICMI.com Monthly Top 5: April 2015

This year we launched the ICMI.com Monthly Top 5 series.  It's our way of keeping you up to speed on some of the most buzzworthy topics in the contact center industry.

We're back with another roundup of top moments on icmi.com, this time from March.  Here are more resources you can use to improve quality and training in your contact center, along some of the latest industry research!

Want to see your name on the list next time?  Reach out to us via Twitter or email if you'd like to become an icmi.com contributor.

 



Topics: Learning & Development

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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