#ICMIchat Recap: Training on a Shoestring
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#ICMIchat Recap: Training on a Shoestring

This week special guest Joe Landers, Client Success Manager at Oracle, joined us for another lively edition of #ICMIchat.

Our topic for the week: Training on a Shoestring. The discussion was a perfect followup to the webinar we hosted with Oracle last week!  (If you haven't seen it already, be sure to watch the on demand version for insight on budget-friendly training in the modern contact center)

Check out the recap below for a few ideas on low or no-cost ways your contact center can ramp up agent training.

Joining us at Contact Center Expo and Conference next week?  Be sure to meet up for a few live versions of #ICMIchat!  We'll be back with the virtual version on May 12th (1pm EST) to chat about social customer care.



Topics: Learning & Development

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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