#ICMIchat Recap: Training on a Shoestring
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Training on a Shoestring

This week special guest Joe Landers, Client Success Manager at Oracle, joined us for another lively edition of #ICMIchat.

Our topic for the week: Training on a Shoestring. The discussion was a perfect followup to the webinar we hosted with Oracle last week!  (If you haven't seen it already, be sure to watch the on demand version for insight on budget-friendly training in the modern contact center)

Check out the recap below for a few ideas on low or no-cost ways your contact center can ramp up agent training.

Joining us at Contact Center Expo and Conference next week?  Be sure to meet up for a few live versions of #ICMIchat!  We'll be back with the virtual version on May 12th (1pm EST) to chat about social customer care.



Topics: Learning & Development

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls