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#ICMIchat Recap: #CCExpo15 Sneak Peek

By Erica Marois | Date Published: April 02, 2015 - Last Updated August 22, 2018 | Comments

Here at ICMI we're counting down the days until we take Orlando by storm!  We couldn't be any more excited for Contact Center Expo and Conference.  From the sessions, to the networking, site tours, and keynotes, we have so many fun and educational experiences planned this year.  And since we can't contain our excitement, we decided to give our #ICMIchat participants a sneak peek this week!

We spent an hour discussing many of the hot button topics and themes that our speakers and exhibitors will cover at Contact Center Expo and Conference.  Check out the recap below and be sure to start mapping out your schedule for Orlando!  (And if you haven't already registered, there's still time)

I look forward to seeing many of you in a few weeks.  In the meantime, please join our community again next week (Tuesday, 1pm EST) for another #ICMIchat.  Our host Neal Topf will lead a discussion on gamification in the contact center.  Just follow and use #ICMIchat on Twitter to join us.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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