#ICMIchat Recap: #CCExpo15 Sneak Peek
Empowering contact center excellence for 30 years!

#ICMIchat Recap: #CCExpo15 Sneak Peek

Here at ICMI we're counting down the days until we take Orlando by storm!  We couldn't be any more excited for Contact Center Expo and Conference.  From the sessions, to the networking, site tours, and keynotes, we have so many fun and educational experiences planned this year.  And since we can't contain our excitement, we decided to give our #ICMIchat participants a sneak peek this week!

We spent an hour discussing many of the hot button topics and themes that our speakers and exhibitors will cover at Contact Center Expo and Conference.  Check out the recap below and be sure to start mapping out your schedule for Orlando!  (And if you haven't already registered, there's still time)

I look forward to seeing many of you in a few weeks.  In the meantime, please join our community again next week (Tuesday, 1pm EST) for another #ICMIchat.  Our host Neal Topf will lead a discussion on gamification in the contact center.  Just follow and use #ICMIchat on Twitter to join us.



Topics: Learning & Development

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls