Keep it Simple Today
Empowering contact center excellence for 30 years!

Keep it Simple Today

Keep it Simple

In anything you do today – keep it simple, keep it short, make it clear, and make it relevant. [TWEET THIS] If you give instructions, make them clear and to the point. If you send an email, say what you need to say in a sentence or two. Posting something on social media? Make it short and relevant. Actually making a phone call? Get to the point. All of this will leave you (and others) time to work on success.

Also read: Guy Kawasaki’s 10-20-30 Presentation Rule

Rock on…
Dayna



Topics: Learning & Development

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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