#ICMIchat Recap: #CCDemo14 Sneak Peek
Empowering contact center excellence for 30 years!

#ICMIchat Recap: #CCDemo14 Sneak Peek

ICMI is just a month away from taking the Windy City by storm!  On November 3-5 our contact center community will descend upon Chicago for Contact Center Demo and Conference.

We have a rock star lineup of speakers, case studies, networking opportunities and exhibitors!  Will you be there?  It's not too late to register.  If you're still on the fence, be sure to check out the #ICMIchat recap below.  This week we devoted our chat to some of the hottest topics that we'll cover in Chicago.

Take a look, and then tell us what you're most looking forward to learning, doing, or seeing at Contact Center Demo and Conference.  Share your thoughts in the comments below.

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Topics: Learning & Development, Culture & Morale, Customer Experience, People Management, Multichannel Contact Center


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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