#ICMIchat Recap: Training the Trainer
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Training the Trainer

How do you encourage leadership in the contact center and identify employees with leadership potential for the future?

And when it comes to training tomorrow's leaders, how do you develop material that's effective for all learning styles?

This week we devoted our #ICMIchat to training tips for the contact center trainer.  Read the recap below to catch up on all the insight.

Join us again next week (Tuesday, 1pm ET) for a chat on hiring in the contact center.



Topics: Learning & Development

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls