#ICMIchat Recap: Training the Trainer
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Training the Trainer

How do you encourage leadership in the contact center and identify employees with leadership potential for the future?

And when it comes to training tomorrow's leaders, how do you develop material that's effective for all learning styles?

This week we devoted our #ICMIchat to training tips for the contact center trainer.  Read the recap below to catch up on all the insight.

Join us again next week (Tuesday, 1pm ET) for a chat on hiring in the contact center.



Topics: Learning & Development

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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