#ICMIchat Recap: Contact Center Training Technology
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Contact Center Training Technology

How is contact center training today different than it was five years ago? Is gamification here to stay, or just a passing fad?

These are just a couple of the questions we covered this week during our chat on contact center training technology.

If you're looking to improve training effectiveness in your contact center, check out the recap below to catch up on all the insight.

Join us next week (Tuesday, 1pm ET) as Al Hopper hosts a chat on quality assurance and agent monitoring.



Topics: Learning & Development

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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