#ICMIchat Recap: Contact Center Training
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#ICMIchat Recap: Contact Center Training

July is the month of Learning & Development at ICMI and we kicked things off in style with an #ICMIchat dedicated to contact center training.

All of our #ICMIchat participants agreed--proper training is critical to the success of the contact center.  But ICMI research shows that most contact centers don't have the budget they need for adequate training.

What are some ways to convince company executivess of the importance of contact center training?  Can training impact culture?  Read the recap below for insight on these questions and more.

Join us again next week (Tuesdays, 1pm ET) as we explore the latest in agent training technology.

 



Topics: Learning & Development

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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