I Understand Your Language
Empowering contact center excellence for 30 years!

I Understand Your Language

During a recent hotel stay, we were away from the room all day and returned late in the afternoon to rooms that had not yet been cleaned. I called the front desk to make sure there wasn’t a problem and was assured someone would be there soon to remedy the situation. As we left the room to get out of their way, we passed the cleaning crew speaking in Spanish about “the idiots in 207 and 208 who had complained.” It doesn’t matter if you are a 5-star hotel located on the beach in Santa Monica (thank you United Mileage Plus points) or a one-man band; never, ever speak ill of anyone. Charlie the Wonder Husband may not look Cuban but he is y habla español.

Also read: I can hear you

Feliz día,
Tia Dayna

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Topics: Learning & Development, Customer Experience


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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