Empowering Agents with the Right Information and Training
Empowering contact center excellence for 30 years!

Empowering Agents with the Right Information and Training

In today's multichannel contact center it's more important than ever to empower agents with the tools and technologies they need to feel most confident supporting customers.

In this video, ICMI founder Brad Cleveland chats with eCornell regarding the information and training today's agents need to succeed.

Watch and learn, and share your feedback in the comments.

How have training needs shifted in recent years in your contact center?

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Topics: Learning & Development

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What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
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