| Published: July 07, 2014 | Comments
In today's multichannel contact center it's more important than ever to empower agents with the tools and technologies they need to feel most confident supporting customers.
In this video, ICMI founder Brad Cleveland chats with eCornell regarding the information and training today's agents need to succeed.
Watch and learn, and share your feedback in the comments.
Please sign in to leave a comment. If you don't have an account you can register for free here.