Empowering Agents with the Right Information and Training
Empowering contact center excellence for 30 years!

Empowering Agents with the Right Information and Training

In today's multichannel contact center it's more important than ever to empower agents with the tools and technologies they need to feel most confident supporting customers.

In this video, ICMI founder Brad Cleveland chats with eCornell regarding the information and training today's agents need to succeed.

Watch and learn, and share your feedback in the comments.

How have training needs shifted in recent years in your contact center?

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Topics: Learning & Development

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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