Empowering Agents with the Right Information and Training
Empowering contact center excellence for 30 years!

Empowering Agents with the Right Information and Training

In today's multichannel contact center it's more important than ever to empower agents with the tools and technologies they need to feel most confident supporting customers.

In this video, ICMI founder Brad Cleveland chats with eCornell regarding the information and training today's agents need to succeed.

Watch and learn, and share your feedback in the comments.

How have training needs shifted in recent years in your contact center?

More Resources



Topics: Learning & Development

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls