Empowering Agents with the Right Information and Training
Empowering contact center excellence for 30 years!

Empowering Agents with the Right Information and Training

In today's multichannel contact center it's more important than ever to empower agents with the tools and technologies they need to feel most confident supporting customers.

In this video, ICMI founder Brad Cleveland chats with eCornell regarding the information and training today's agents need to succeed.

Watch and learn, and share your feedback in the comments.

How have training needs shifted in recent years in your contact center?

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Topics: Learning & Development

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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