#CCExpo14 Thought Leadership Panel: Training
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: Training

Is traditional classroom training still needed, or is gamification now the best way to go?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists explore the future of quality in the contact center and offer advice for delivering effective contact center training, and justifying the need and ROI to executives.

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Topics: Learning & Development

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On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
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