#CCExpo14 Thought Leadership Panel: Quality
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: Quality

Are traditional methods of contact center QA and monitoring outdated?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists explore the future of quality in the contact center and offer advice for monitoring agents in today's social and mobile world.


 

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Topics: Learning & Development

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QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
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