#CCExpo14 Thought Leadership Panel: Quality
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: Quality

Are traditional methods of contact center QA and monitoring outdated?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists explore the future of quality in the contact center and offer advice for monitoring agents in today's social and mobile world.


 

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Topics: Learning & Development

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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