#CCExpo14 Thought Leadership Panel: Quality
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: Quality

Are traditional methods of contact center QA and monitoring outdated?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists explore the future of quality in the contact center and offer advice for monitoring agents in today's social and mobile world.


 

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Topics: Learning & Development

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QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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