#CCExpo14 Thought Leadership Panel: Quality
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: Quality

Are traditional methods of contact center QA and monitoring outdated?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists explore the future of quality in the contact center and offer advice for monitoring agents in today's social and mobile world.


 

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Topics: Learning & Development

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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