Why different people succeed
Empowering contact center excellence for 30 years!

Why different people succeed

Is it time for your contact center to step out of the comfort zone?  What can you do to help make that happen, and how will that benefit your customers?  Dayna Steele reminds us why it's okay to be different.

Quit following the pack. Quit doing it that way because that’s how we’ve always done it. Quit trying to be like everyone else. Quit being a sheep. Quit worrying about what other people think. Make’em look at you and make ‘em talk about you. Make them never want to look away because they are so fascinated by or curious about you. Want to stand out in a job interview? Be yourself and tell them what you do best, speak up. Bill Gates is different. So was Steve Jobs. So is Richard Branson. So is Lady Gaga. Step out there today and take a chance at something. Be the sheep with the bow tie. Click here to watch this little girl show you how it is done.

Also read: I don’t have anywhere to put my wallet.

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Topics: Learning & Development, Strategy & Planning, Customer Experience


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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