We're All in This Together
Empowering contact center excellence for 30 years!

We're All in This Together

What's in store for the contact center this year?

We are ALL in this together, and ICMI looks forward to sharing the power of the contact center community with you in 2014!

In this short video, Sarah Stealey Reed talks about the power of the contact center community, reveals findings from recent ICMI research, and shares how ICMI plans to empower your organization in the coming year.

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Topics: Learning & Development, Strategy & Planning

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What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
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