We're All in This Together
Empowering contact center excellence for 30 years!

We're All in This Together

What's in store for the contact center this year?

We are ALL in this together, and ICMI looks forward to sharing the power of the contact center community with you in 2014!

In this short video, Sarah Stealey Reed talks about the power of the contact center community, reveals findings from recent ICMI research, and shares how ICMI plans to empower your organization in the coming year.

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Topics: Learning & Development, Strategy & Planning

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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