Hosted Contact Center Outsourcer Growing with New Clients and New Jobs | ICMI.com
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Hosted Contact Center Outsourcer Growing with New Clients and New Jobs

Virtual contact center provider Alpine Access is growing, and that’s a good thing for contact center employment. With employees in more than 1,300 U.S. cities and ten of the Fortune 100 companies on its client list, the Denver, Co.-based company says it’s virtual business is making strides where the brick-and-mortar contact center industry may be taking a step back.
Alpine has announced plans to hire 3,000 new home agents by the end of 2010. This is in contrast to what the company says is a 6-8% annual contraction for brick-and-mortar centers. And the company’s top exec, President and CEO Christopher M. Carrington, says the drivers of Alpine’s growth is a combination of its client organizations desire to deliver cost-efficient and quality customer service while using a domestic workforce to increase brand reputation.
In its latest news, Alpine announced that it is expanding into North Dakota, expecting to hire 100 or more home-based customer care professionals throughout the state to meet increasing demand. The remote workforce model allows the company to recruit from a larger and more diversified pool of applicants from across the United States.  
"As the self-described friendliest state, residents of North Dakota are ideally suited for our home-based positions,” Carrington says. “Friendly, experienced and educated, the people of North Dakota have all the traits to make them successful, and we look forward to welcoming them into the Alpine Access family."

Want to know something funny about outsourcing? 
Check out Adam Mandelbaum's recap of NBC's new sitcom Outsourced .


Topics: Learning & Development, Site Operations, Strategy & Planning, Global Service Delivery, People Management, Culture & Morale

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