Infographic: A View from the Top: Mastering Multichannel WFM Automation
Empowering contact center excellence for 30 years!

A View from the Top

Mastering Multichannel WFM Automation

This easy-to-understand infographic explores ICMI's findings on multi-channel management and how organizations monitor customer interactions today.

 

Get immediate access to the Infographic by clicking on the link below.

View it now >

 

Sponsored by



Topics covered include: Workforce Management

ICMI/UBM Privacy Statement

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls