Infographic: A View from the Top: Mastering Multichannel WFM Automation
Empowering contact center excellence for 30 years!

A View from the Top

Mastering Multichannel WFM Automation

This easy-to-understand infographic explores ICMI's findings on multi-channel management and how organizations monitor customer interactions today.

 

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Topics covered include: Workforce Management

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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