Infographic: A View from the Top: Mastering Multichannel WFM Automation
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A View from the Top

Mastering Multichannel WFM Automation

This easy-to-understand infographic explores ICMI's findings on multi-channel management and how organizations monitor customer interactions today.

 

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Topics covered include: Workforce Management

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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
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