Are You Puzzled by Workforce Optimization?
Empowering contact center excellence for 30 years!

Are You Puzzled by Workforce Optimization?

ICMI and inContact help you put the WFO pieces together in your contact center.

This infograhic dives into the world of WFO - what it is and how it improves efficiency, productivity and the customer experience.

 

Get immediate access to the Infographic by clicking on the link below.

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Topics covered include: Workforce Management

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QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
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