Are You Puzzled by Workforce Optimization?
Empowering contact center excellence for 30 years!

Are You Puzzled by Workforce Optimization?

ICMI and inContact help you put the WFO pieces together in your contact center.

This infograhic dives into the world of WFO - what it is and how it improves efficiency, productivity and the customer experience.

 

Get immediate access to the Infographic by clicking on the link below.

View it now >

 

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Topics covered include: Workforce Management

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QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
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