Are You Puzzled by Workforce Optimization?
Empowering contact center excellence for 30 years!

Are You Puzzled by Workforce Optimization?

ICMI and inContact help you put the WFO pieces together in your contact center.

This infograhic dives into the world of WFO - what it is and how it improves efficiency, productivity and the customer experience.

 

Get immediate access to the Infographic by clicking on the link below.

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Topics covered include: Workforce Management

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QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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