Are You Puzzled by Workforce Optimization?
Empowering contact center excellence for 30 years!

Are You Puzzled by Workforce Optimization?

ICMI and inContact help you put the WFO pieces together in your contact center.

This infograhic dives into the world of WFO - what it is and how it improves efficiency, productivity and the customer experience.

 

Get immediate access to the Infographic by clicking on the link below.

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Topics covered include: Workforce Management

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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