Measure the Moments: ICMI’s Guide to Maximizing Metrics in the Modern Contact Center
Empowering contact center excellence for 30 years!

Measure the Moments

ICMI’s Guide to Maximizing Metrics in the Modern Contact Center

WHAT should you monitor?

WHY does it matter?

HOW will it drive success?

 

Get immediate access to the Infographic by clicking on the link below.

View it now >

Sponsored by

liveops


Topics covered include: Metrics

ICMI/UBM Privacy Statement

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls