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Empowering contact center excellence for 30 years!

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Improve agent performance and customer satisfaction by providing the best tool for your agents.

ICMI 2015 Research took a close look at the tools agents need to succeed and how headsets factor into their ability to perform their jobs better, improve the customer experience, and increase agent satisfaction.

As one of your agent's top tools, Headsets Matter!

Learn how to find the right headset for your contact center.

  • How important is mobility?
  • What is the #1 contributor to agent stress?
  • Is wireless preferred?
  • What about quality, affordability, battery life, and multi-device integration?

 

Get immediate access to the Infographic by clicking on the link below.

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Topics covered include: All About Agents, Technology

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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