ICMI Spirit of Service Awards Criteria
Customer Service Business Leader of the Year
This category is open to senior customer service professionals only. They must have influence over the customer service strategy of the organization and manage the P&L of the center. Judges will be looking for:
- Evidence of lateral and innovative thinking in boosting the customer experience
- An uncanny knack of keeping the concerns of the customer at the top of the boardroom agenda, which has the respect of other senior managers
- A conspicuous and sustained interest in customer feedback
- Strong communication skills and evidence of good managerial practices, including teamwork, motivation, and support
- Evidence of financial growth through outstanding customer service management
The Nominations are reviewed by a team of ICMI employees in a two-tier process to determine the winners and honorable mentions.
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