ICMI Spirit of Service Awards Criteria
Contact Center Supervisor of the Year
This category is open to those who supervise agents regularly and provide support to customer facing individuals. Judges will be looking for:
- Demonstrable ability to deliver a good customer experience as an individual
- Strong leadership from an individual who can motivate his/her team to achieve exceptional performance
- Excellent communication and problem-solving skills
- Efforts to create the most productive environment possible, as well as effective skills training and regular coaching for team members
- Something innovative, creative or new to the organization that has led to improvements in customer service
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