Industry Awards

Highest honors in the contact center industry.

ICMI awards honor individuals as well as organizations that excel in contact center operations and customer service.

 

The Global Call Center of the Year Award

 

ICMI recognizes outstanding contact center operations through its Global Call Center of the Year Award. Awards are given in two categories: small-to-medium call centers and large call centers.

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The Spirit of Service Award

Spirit of Service Logo

This annual, international award is granted to exceptional contact center representatives who consistently go above and beyond. Candidates are nominated by co-workers.

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Call Center Insider
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Training & Events

QueueTip Posts

1 Explanation of ACD Service Level?
Amanda Reth - 1 answer
1 Average Shrinkage?
Nina Westvold - 1 answer
5 Removing <10 Second Abandons at Skill Level?
Mary Wierbicki - 5 answers
1 Formula for Agents Needed?
Mohamed Haqqi - 1 answer
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QuickPoll

Do you currently use e-learning techniques in your contact center?

Yes we do - and it’s great!
Yes, but we’re having some challenges with it.
No, we tried but it didn’t work out.
No, but we'd like to
No, it's not for us
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