Which Contact Center Position Is Your Perfect Fit?
Empowering contact center excellence for 30 years!

Which Contact Center Position Is Your Perfect Fit?

Happy Friday!  Looking for something fun to do with your coworkers today?

Have you ever wondered what it would be like to manage contact center agents?  Perhaps you've dreamt of screening calls for quality assurance.

Take this quiz and find out which job in the contact center is your perfect fit!  Agent, Workforce Manager, Quality Assurance Analyst, or Supervisor?

My result: Quality Assurance Analyst.

Share your results in the comments below, and tell us if you agree.



Topics:

Related

More from Erica Strother Marois

Comments (6)

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

Justin Robbins — 12:47PM on Jan 16, 2015

I got agent! I demand a recount! ;)

Ann Latham-Anders — 3:43PM on Jan 16, 2015

I got agent too! It's rigged :)

Ann Latham-Anders — 3:46PM on Jan 16, 2015

I got agent too! It's rigged :)

Joy Sobhani — 7:55PM on Jan 16, 2015

Me too -- agent! What's up with that?

Marta Kelsey — 2:45PM on Jan 20, 2015

I got Supervisor!!

Elaine Carr — 11:42AM on Jan 22, 2015

I got Quality Assurance Analyst. It fits, I suppose, with my daily goal of helping people do their jobs better, but training is a much better fit.

QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
More Polls