#ICMIchat Recap: Onboarding in the Contact Center
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#ICMIchat Recap: Onboarding in the Contact Center

This time of year many contact centers are gearing up to hire a new group of agents. But as you publish job descriptions, bring in candidates for interviews, and prepare offer letters, it's important to remember that the hiring process doesn't end on an agent's first day.

This week during #ICMIchat we spent an hour discussing what happens after the hire, and how the contact center can improve upon the onboarding process.  Neal Topf hosted the chat and our community members shared their advice on speeding up the process, making onboarding more effective, and using gamification to enhance the training.

Read the recap below for insight you can use in your center.

Join us again next Tuesday (at 1pm EST) as Justin Robbins hosts a chat on hiring challenges for the small contact center!



Topics: Hiring, Learning & Development

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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