#ICMIchat Recap: Onboarding in the Contact Center
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#ICMIchat Recap: Onboarding in the Contact Center

This time of year many contact centers are gearing up to hire a new group of agents. But as you publish job descriptions, bring in candidates for interviews, and prepare offer letters, it's important to remember that the hiring process doesn't end on an agent's first day.

This week during #ICMIchat we spent an hour discussing what happens after the hire, and how the contact center can improve upon the onboarding process.  Neal Topf hosted the chat and our community members shared their advice on speeding up the process, making onboarding more effective, and using gamification to enhance the training.

Read the recap below for insight you can use in your center.

Join us again next Tuesday (at 1pm EST) as Justin Robbins hosts a chat on hiring challenges for the small contact center!



Topics: Hiring, Learning & Development

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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