#ICMIchat Recap: Making Hiring Decisions in the Contact Center
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#ICMIchat Recap: Making Hiring Decisions in the Contact Center

Would you like to grow your network, learn more about running a succesful contact center, and have a little fun?  Then you should join us on Tuesdays at 1:00 EST for #ICMIchat! Our weekly Twitter chats are a great way to engage with your customer service and contact center peers, and this week was no exception.

Keving Hegebarth hosted our discussion on hiring in the contact center.  If you missed it, I encourage you to read through the recap below!  There were a few lively debates, and a lot of valuable ideas shared.

Wondering how many rounds of interviews you should conduct for an agent?  Want to learn how to improve your hiring process or make it more consistent?  If so, you'll want to keep reading.

I invite you to join the conversation next week!  All you have to do is follow and use #ICMIchat on Twitter. Neal Topf will host a disussion on onboarding new employees.  Interested in a calendar invite?  Shoot me an email or find me on Twitter.

Hope to tweet you soon!



Topics: Hiring

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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