#ICMIchat Recap: Hiring Challenges for the Small Contact Center
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#ICMIchat Recap: Hiring Challenges for the Small Contact Center

Hiring and recruiting is challenging for any organization, but it's especially challenging in the small contact center.  Juggling shifting priorities, tight schedules, and small budgets is stressful.  That's why we decided to devote the final week of our month of hiring to the small contact center.

This week Justin Robbins hosted a spirited discussion on the unique challenges of hiring and recruiting in a small contact center.  #ICMIchat participants shared their pain points, joys, and advice.  Check out the recap below for actionable insight.

Join us next week as we kick off our month of culture and morale!  Jeremy Watkin will lead us in a chat about improving morale in the contact center.  The fun starts at 1:00 EST on Tuesday.  Just use and follow the hashtag #ICMIchat to participate.



Topics: Hiring

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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