Jan 03, 2013
This educast covers the results of industry research conducted by ICMI and Voxeo that sought to better understand how the contact center was positioning mobile as a customer service channel.
Watch now to discover the valuable insight provided by 422 contact center professionals, including the state of the mobile industry, the demands of the mobile customer, and the need for a Mobile Customer Service Strategy.
Watch right now by using the player below, or click here to download the educast to your computer. (Right click and save the file to your desktop)
About Our Sponsor
This podcast and supporting research were made possible by the underwriting support of Voxeo. ICMI research sponsors do not have access to research participant information, including individual survey responses.