Educasts | ICMI
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Educasts

The Secret to Delighting Customers in a Digital World

Date: February 06, 2015
Speakers: Todd Hixson, Steve Jackson

Learn how WebRTC and the omnichannel experience is changing the way customers think about and interact with our organizations.

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Sponsored by

From Manual to Magnificent: Workforce Optimization for Your Contact Center

Date: June 18, 2014
Speakers: Sarah Stealey Reed, Kristyn Emenecker

Guidance for simplifying and improving workforce management processes in the contact center

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To Interpret or Not to Interpret: Is There Even A Question?

Date: March 28, 2014
Speakers: Sarah Stealey Reed, Mitchel Forney

Partnering to Provide Multilanguage Support

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Sponsored by

Voiance

Agents CAN Provide the Effortless Customer Experience

Date: January 17, 2014
Speakers: Sarah Stealey Reed, Matt Dixon

How is customer service changing? What new skills do agents need to meet the customer's evolving expectations? What is this Effortless Experience?

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2014 Drivers of CXM for Financial Services

Date: January 08, 2014
Speakers: Sarah Stealey Reed, Natalie Keightly

Learn three(3) best practices for creating and improving your Customer Experience Management(CXM) strategy.

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Sponsored by

Avaya


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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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