Educasts | ICMI
Empowering contact center excellence for 30 years!

Educasts

The Secret to Delighting Customers in a Digital World

Date: February 06, 2015
Speakers: Todd Hixson, Steve Jackson

Learn how WebRTC and the omnichannel experience is changing the way customers think about and interact with our organizations.

Learn More

Sponsored by

From Manual to Magnificent: Workforce Optimization for Your Contact Center

Date: June 18, 2014
Speakers: Sarah Stealey Reed, Kristyn Emenecker

Guidance for simplifying and improving workforce management processes in the contact center

Learn More

Sponsored by

To Interpret or Not to Interpret: Is There Even A Question?

Date: March 28, 2014
Speakers: Sarah Stealey Reed, Mitchel Forney

Partnering to Provide Multilanguage Support

Learn More

Sponsored by

Voiance

Agents CAN Provide the Effortless Customer Experience

Date: January 17, 2014
Speakers: Sarah Stealey Reed, Matt Dixon

How is customer service changing? What new skills do agents need to meet the customer's evolving expectations? What is this Effortless Experience?

Learn More

Sponsored by

2014 Drivers of CXM for Financial Services

Date: January 08, 2014
Speakers: Sarah Stealey Reed, Natalie Keightly

Learn three(3) best practices for creating and improving your Customer Experience Management(CXM) strategy.

Learn More

Sponsored by

Avaya


View More Educasts  
QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls