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What Contact Center Agents Wish Customers Knew About Their Job

By Erica Marois | Date Published: January 25, 2018 - Last Updated September 14, 2018 | Comments

Working in a contact center can be challenging and rewarding, but it's also stressful. Let's face it. It's not always easy being an agent. There are plenty of misconceptions about life in the contact center, so we asked #ICMIchat participants to share what they want customers to know about their job. Watch this quick video for the answers!

Tell us: what do you want customers to know about your job? Comment below.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Agent

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