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7 Reasons Why Customers Dread Calling Your Company

By Erica Marois | Date Published: November 02, 2017 - Last Updated September 25, 2018 | Comments

When was the last time you looked forward to calling customer service?

For many customers, having to call a business for help brings on a sense of dread. Why is that? #ICMIchat participants recently shared seven reasons.

What about you? What makes you dread calling a contact center? Leave your answer in the comments!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: CES, Customer Journey Mapping

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