ICMI Tuesday Training Tip: The Power of Professional Connections
Empowering contact center excellence for 30 years!

ICMI Tuesday Training Tip: The Power of Professional Connections

Last week's tip was all about improving the customer experience. Are you ready for more advice to supercharge your career and your contact center? One of the most powerful secret weapons every successful contact center leader has is a network of professional peers. In this video, I share few secrets for making those connections!

How do you network and connect with industry peers? Share your best advice in the comments below.



Topics: Customer Experience, People Management

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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