Thriving in an Always-On World
Empowering contact center excellence for 30 years!

Thriving in an Always-On World

Being always connected...is it a blessing or a curse? Are we in charge, or are we slaves to our smartphones? In this TEDx talk, Brad Cleveland provides a fresh perspective on how to regain control of our lives. The same principles used by the world’s most successful organizations (and customer service operations!) can help each of us thrive in an always-on world.

 

Join Brad Cleveland this March 14-17 in Scottsdale, AZ, at ICMI’s Contact Center Symposium where he will be leading two popular workshops: Contact Center Strategy, and Essential Skills and Knowledge for Effective Contact Center Management

You can also meet Brad this May at Contact Center Expo & Conference! Download the full program to learn more.



Topics: Customer Experience, Technology, Learning & Development

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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