Thriving in an Always-On World
Empowering contact center excellence for 30 years!

Thriving in an Always-On World

Being always connected...is it a blessing or a curse? Are we in charge, or are we slaves to our smartphones? In this TEDx talk, Brad Cleveland provides a fresh perspective on how to regain control of our lives. The same principles used by the world’s most successful organizations (and customer service operations!) can help each of us thrive in an always-on world.

 

Join Brad Cleveland this March 14-17 in Scottsdale, AZ, at ICMI’s Contact Center Symposium where he will be leading two popular workshops: Contact Center Strategy, and Essential Skills and Knowledge for Effective Contact Center Management

You can also meet Brad this May at Contact Center Expo & Conference! Download the full program to learn more.



Topics: Customer Experience, Technology, Learning & Development

Related

More from ICMI editors

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls