How to Deliver a More Seamless Customer Experience
Empowering contact center excellence for 30 years!

How to Deliver a More Seamless Customer Experience

Every contact center leader and CXO hopes to deliver a seamless customer experience, but what does that mean? And how do you do it? Our #ICMIchat community spent time exploring what a seamless customer experience looks like and shared tips to improve the service experience. Click through for insight your team can use in the year ahead.

Join us next week as we pause, reflect and give thanks. Our chat topic: Giving Thanks for Great Customer Service. The conversation starts at 1pm ET. Just follow and use #ICMIchat to join us!



Topics: Customer Experience

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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