That is Not the Pizza We Ordered
Empowering contact center excellence for 30 years!

That is Not the Pizza We Ordered

pizza

You expect good customer service – but when you get it, do you reward it? You should. The more you point out and appreciate good customer service, the more people will try it. We were cooking dinner over the weekend – okay, we ordered a pepperoni pizza. What arrived was a pepperoni, pineapple, and jalapeño pizza. “That’s not what we ordered.” “I am so sorry, keep that and I’ll be right back with the correct order.” That was the extent of the conversation and he was back in less than 30 minutes with the correct pizza. He left with an ‘atta boy’ from us and another hefty tip.

Also read: Do not be afraid to ask for customer service

You get more bees with honey. Just saying – and – pepperoni with pineapple and  jalapeños is really, really good.
Dayna



Topics: Customer Experience

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